Support & FAQ
Answers to the questions we hear most. Can't find yours? Write to us – we usually reply within 48 hours.
Getting started
What do I need to start projection mapping with LayerMapper?
A projector, an iPhone, iPad or Android device with LayerMapper MApp and a way to connect them: an HDMI adapter or AirPlay (a wireless Android TV receiver is coming soon). Optional: haze for projection lasers, a MIDI controller, a capture card.
Which devices are supported?
iPhone and iPad with iOS / iPadOS 17.6 or later; Android phones and tablets with Android 9 or later and OpenGL ES 3.0. LayerMapper Desktop (macOS and Windows) is coming soon.
Where can I learn?
Start with the tutorials page – a full MApp walkthrough plus short videos for single features – and follow LayerMapper on Instagram and YouTube for new examples.
Purchases
How do I restore my purchase on a new device?
Sign in with the same Apple ID or Google account and use Restore Purchases in the app. Purchases are tied to your store account, not to a LayerMapper account.
How do I cancel a subscription?
In the App Store: Settings → your name → Subscriptions. In Google Play: Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel the subscription.
How do refunds work?
All mobile purchases are processed by Apple or Google, so refunds are requested from them: reportaproblem.apple.com or the order history in Google Play.
Privacy
Does LayerMapper collect my data?
No. The apps have no accounts, no analytics and no ads. Your media and projects stay on your device. Details are in the Privacy Policy.
Where do AI shader prompts go?
AI features use the AI provider and API key you choose. Your prompt is sent from your device directly to that provider – LayerMapper does not receive it.